At toysox - bg, we strive to make your experience as smooth as possible. Here you will find essential information and answers to the most common questions, reflecting our commitment to transparency and excellent service. Explore our frequently asked questions to learn more about our products and processes.
Frequently asked questions
What is the minimum order quantity (MOQ)?
Custom socks - 300 prs per color per style and 50 prs per size.
Hats and scarves - 100 pcs per color per style.
Socks with grips - 500 prs.
What colors and sizes are available?
For smaller quantities we will offer you available colors. We can also discuss custom color options for larger orders.
The standard sock sizes are 33-35, 36-38, 39-42, 43-46, 47-50 or one size lds 36-40 and one size mens 41-46.
Our standard size charts and available color palettes can be provided upon request.
What is the typical production time?
Production time depends on the quantity of your order and the current production load. Generally, it ranges from 10 to 15 business days after design approval.
What are the available packing options?
We offer various packing options, from bulk packaging to individual polybags and compostable bags. We can add carton label or box with your own logo design.
What is the delivery time?
We offer DHL economy service which takes 7 to 10 calendar days within EU.
Can I have my own logo to the products?
Absolutely! We specialize in custom branding. You can add your own logos, designs, and texts to your products. Please provide your logo files in a high-resolution format (e.g., vector PDF, AI, EPS) for the best results.
What is the composition of your products, and how should I care for it?
We use high-quality materials, OEKO-TEX® STANDARD 100 certified. Each product will have detailed information about its material blend as well as specific care instructions to ensure product longevity. Look for care info on the sticker, satin label or carton label depending on your order details.
Here is a good summary of common materials used for our items plus some key characteristics of each:
Cotton (Sport Socks): Known for its breathability and comfort.
Polyester/Polyamide (Sport Socks): These synthetics are durable, wick moisture effectively (moving sweat away from the skin), and dry quickly, making them popular for activewear.
Acrylic (Fluffy Socks, Hats, Scarves): A synthetic fiber that is soft, lightweight, and warm, often used as a wool substitute. It holds color well and is resistant to shrinking.
Silicone (Grips): Used for its flexibility, durability, and excellent grip properties.
Questions beyond the ordinary?
If you haven't found the answer you are looking for or if you have specific requirements for your custom order, please reach out to the toysox - bg team. We are committed to providing personalized assistance and finding solutions tailored to your unique needs.
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